Frequently Asked Questions
Will this make me itchy?
- All our pieces are made from the highest quality polyester blend to make them extra soft and comfortable to wear all day long.
- They won't shrink, discolor or lose there softness even after multiple wash cycles.
What's the status of my order?
- Once you've made your order, you'll receive an email with an order confirmation from which you''ll be able to follow your order status
- Once your order has been shipped, you'll receive another email containing an estimated arrival date aswell as a tracking number with which you can track your order in the "track your order" tab on our website or through the link found in the email.
Do you ship worldwide?
How long will my order take to ship?
- Once you've made your order, it takes 2-3 business days for us to process and ship it.
- The standard delivery time is usually between 7-14 days
Can I modify my order?
- We can only make changes to orders that haven't been shipped yet
- Once your order has the status "preparing for shipping", "shipped" or "delivred", we can't make any changes to it anymore
- To make changes to your order, please contact our support team at firstname.lastname@example.org
Do you accept returns?
- We accept returns under the following conditions:
- The item must have been bought on our online store
- The item must not show any signs of wear and must be in its original condition
- The return request must be made within 30 days of receiving your order
- The return must be made within 14 days of day you've made your request
To make a return request, please contact our support team at email@example.com
Can I exchange an article?
- We accept item exchanges under the same conditions as returns
- To make an exchange request, specify in your return request you wish to make an exchange.
How long do returns take to be processed?
- Returns are accepted within 14 days of the arrival of your order to our warehouse.
- Once your return has been accepted, your refund/store credit/exchange is processed within 14 days.
Do you have a guarantee?
- We Guarantee any products sold on our store be exempt of any defects, if you are disatisfied with your order, we offer a 30 day money-back guarantee period. simply contact our support team at firstname.lastname@example.org and we will issue you a refund