Frequently Asked Questions
Will this make me itchy?
- All our pieces are made from the highest quality polyester blend to make them extra soft and comfortable to wear all day long.
- They won't shrink, discolor or lose there softness even after multiple wash cycles.
What's the status of my order?
- Once you've made your order, you'll receive an email with an order confirmation from which you''ll be able to follow your order status
- Once your order has been shipped, you'll receive another email containing an estimated arrival date aswell as a tracking number with which you can track your order in the "track your order" tab on our website or through the link found in the email.
Do you ship worldwide?
- Absolutely
How long will my order take to ship?
- Once you've made your order, it takes 2-3 business days for us to process and ship it.
- The standard delivery time is usually between 7-14 days
Can I modify my order?
- We can only make changes to orders that haven't been shipped yet
- Once your order has the status "preparing for shipping", "shipped" or "delivred", we can't make any changes to it anymore
- To make changes to your order, please contact our support team at contact.shopevoli@gmail.com
Do you accept returns?
- We accept returns under the following conditions:
- The item must have been bought on our online store
- The item must not show any signs of wear and must be in its original condition
- The return request must be made within 30 days of receiving your order
- The return must be made within 14 days of day you've made your request
To make a return request, please contact our support team at contact.shopevoli@gmail.com
Can I exchange an article?
- We accept item exchanges under the same conditions as returns
- To make an exchange request, specify in your return request you wish to make an exchange.
How long do returns take to be processed?
- Returns are accepted within 14 days of the arrival of your order to our warehouse.
- Once your return has been accepted, your refund/store credit/exchange is processed within 14 days.
Do you have a guarantee?
- We Guarantee any products sold on our store be exempt of any defects, if you are disatisfied with your order, we offer a 30 day money-back guarantee period. simply contact our support team at contact.shopevoli@gmail.com and we will issue you a refund